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Company Policies
 
Quality Policy:
We will continue to offer road transportation, warehousing and logistic services, that will uniquely distinguish us from larger carriers by providing personalized, consistent next day service, late pick ups and early morning deliveries and same day expedited service as required by our customers.

ISO Certification:
Having originally achieved ISO 9002 - 1994 certification in 1997, and being among the first to graduate to ISO 9001:2000 in the year 2002, Minimax Express Transportation Inc. and its employees are committed to continue to meet:

  • To meet, and where possible, exceed the requirements of ISO quality management and quality assurance standards
  • To constantly seek improvements to its work methods through regular internal quality audits and reviews by management and outside auditors, so as to implement efficiencies and continuously adapt to the specific needs of our customers.

Our Mission:
From its foundation in 1991, MINIMAX EXPRESS TRANSPORTATION has committed to provide consistent next day, dependable, personalized LTL transportation services between Eastern Ontario and all of Ontario and Quebec and, together with warehousing and logistic services to earn a reputation of being "THE MOST EFFICIENT AND BEST TRUCKING COMPANY IN EASTERN ONTARIO".

Quality Orientation and Management Tools:
The direction and tools to achieve our quality policy are as follows:

  • A total commitment from each and every employee to meet our customers' needs.
  • A total commitment from management for the well-being and safety of all employees.
  • Employee participation and accountability relative to application of the assurance system for the quality of services provided to our customers.
  • Ongoing professional development of management and employees.

Safety and Health Policy
MINIMAX EXPRESS TRANSPORTATION INC. is committed to the protection from accidental loss to its employees and property.

In fulfilling this commitment, we will provide and maintain a safe and healthful work environment as indicated by acceptable industry practices and compliance with legislative requirements and we will strive to eliminate any foreseeable hazards which may result in fire, security losses, damage to property and personal injuries/illness.

Accidental loss can be controlled through good management in combination with active employee involvement. Loss prevention is the direct responsibility of every one of us who is part of the MINIMAX TEAM. As part of this policy, Minimax mandates to its drivers the decision whether to continue driving in inclement weather. As such, Minimax places the safety of its drivers and freight at the highest level.

Our Motto:
"People Pulling Together For You"

Our Privacy Policy:
Minimax Express Transportation Inc. is committed to protecting the "rights to privacy" in regards to personal information of our employees, our customers, and our suppliers. We recognize that the right to privacy is to the benefit of the individual, the person, the customer.

In fulfilling this commitment, we will be guided by the following principles:

  1. We will collect, use or disclose "personal information", ONLY with individual's prior knowledge and consent.
  2. Express consent will be required for personal information such as health or financial records.
  3. If personal information is disclosed, the individual, customer, or supplier, will be informed (except for instances such as relating to matters of national security, intelligence, or Canadian Legal authorities).  
  4. If requested, individuals will have access to personal information. (Requests for access must be made to the V.P. Ops. Quality & G.M.)
  5. Requests for access (other than information in the course of a formal dispute resolution process), will be responded to diligently, and in any case, not later than 30 days after receipt of the request.
  6. To the extent possible, we will implement physical, organizational and technological measures to safeguard personal and confidential information of our employees, our customers and our suppliers.
Each of us has some degree of responsibility to protect "the right to privacy" as it relates to our fellow employees, our customers and our suppliers.

 

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TORONTO
416-251-4242
MONTREAL
514-874-9199
CORNWALL
613-936-0660
VALLEYFIELD
450-377-3654
HAWKESBURY
1-800-465-6657
OTTAWA
613-244-1242

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