Frequently Asked Questions

Q: Can I be automatically notified for change in status of my orders?

Yes, e-mail track@minimaxexpress.com requesting E-mail Notifications Include as much of the following as you can: Your Minimax Account # or a ProBill # where you are paying for the Order Full Name of Company Full Address of Company E-mail address you want the Notifications sent to. It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address. Which E-mail Notifications you want? The following E-mail Notifications are possible: Order Booked When we enter the Order in our system Pickup Notification When the Order is picked up and in our truck Out For Delivery On our truck to be delivered Delivery Notification When the Order is Delivered Delivery Appointment Change When the Delivery Appointment is created or changed

Q: Can I receive invoices by email?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;"> Yes, e-mail track@minimaxexpress.com requesting your invoices be e-mailed to you Include as much of the following as you can: Your Minimax Account # or a ProBill # where you are paying for the Order Full Name of Company Full Address of Company E-mail address you want the invoices sent to. It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address.

Q: What do the different Statuses on Track & Trace mean?

AVL Available Order is in our system but we have not assigned it to a driver DPU Dispatched for Pick Up Assigned to a driver to be Picked Up DOC Docked at 1 of our Terminals OFD Out For Delivery On a truck to be delivered DEL Delivered

Q: We have more than one account. Do I need a different username and password for each account?

No, e-mail track@minimaxexpress.com requesting your accounts be linked together. Include as much of the following as you can: Your Minimax Account #s or ProBill #s where you are paying for the Order Full Name of Companies Full Address of Companies

Q: I’ve forgotten my username and/or password.

E-mail track@minimaxexpress.com requesting this information Include as much of the following as you can: Your Minimax Account # or a ProBill # where you are paying for the Order Full Name of Company Full Address of Company

Q: How do I get an account for Track & Trace?

E-mail track@minimaxexpress.com requesting an account. Include as much of the following as you can: Your Minimax Account # or a ProBill # where you are paying for the Order Full Name of Company Full Address of Company Preferred Login Name ( or we can create one for you ) Preferred Password ( or we can create one for you )

How do I get an estimate for a shipment?Marek Hlavenka2016-11-01T13:59:50-05:00

How do I get an estimate for a shipment?

Please call 800-465-6657 and ask for the rates department or send an email to .

Can I be automatically notified for change in status of my orders?Marek Hlavenka2016-11-01T13:56:53-05:00

Can I be automatically notified for change in status of my orders?

Yes, e-mail requesting E-mail Notifications

Include as much of the following as you can:

Your Minimax Account # or a ProBill # where you are paying for the Order
Full Name of Company
Full Address of Company
E-mail address you want the Notifications sent to.

It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address.

Which E-mail Notifications you want? The following E-mail Notifications are possible:

Order Booked	When we enter the Order in our system
Pickup Notification	When the Order is picked up and in our truck
Out For Delivery	On our truck to be delivered
Delivery Notification	When the Order is Delivered
Delivery Appointment Change	When the Delivery Appointment is created or changed

Can I receive invoices by email?Marek Hlavenka2017-02-24T12:47:46-05:00

Can I receive invoices by email?

Yes, e-mail requesting your invoices be e-mailed to you

Include as much of the following as you can:

Your Minimax Account # or a ProBill # where you are paying for the Order
Full Name of Company
Full Address of Company
E-mail address you want the invoices sent to.
It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address.

We are not paying for the Order, may we still Track the Order?Marek Hlavenka2016-11-01T13:44:04-05:00

We are not paying for the Order, may we still Track the Order?

At this time, only the company paying for the order can track the order.

This is going to change in the future, but we have no ETA as of yet.

What do the different Statuses on Track & Trace mean?Marek Hlavenka2016-11-01T13:42:27-05:00

What do the different Statuses on Track & Trace mean?

AVL
- Available
- Order is in our system but we have not assigned it to a driver
DPU
- Dispatched for Pick Up
- Assigned to a driver to be Picked Up
DOC
- Docked at 1 of our Terminals
OFD
- Out For Delivery
- On a truck to be delivered
DEL
- Delivered

We have more than one account. Do I need a different username and password for each account?Marek Hlavenka2016-11-01T13:38:54-05:00

We have more than one account. Do I need a different username and password for each account?

No, e-mail requesting your accounts be linked together.

Include as much of the following as you can:

Your Minimax Account #s or ProBill #s where you are paying for the Order
Full Name of Companies
Full Address of Companies

Can a username and password be shared by more than one person?Marek Hlavenka2016-11-01T13:36:59-05:00

Can a username and password be shared by more than one person?

Yes, but only 1 can be logged in at the same time.

The last person logged in will kick the previous one out of Track & Trace.

You can create additional Accounts by clicking on the accounts button and creating more accounts there.

How do I change my password?Marek Hlavenka2016-11-01T13:35:14-05:00

How do I change my password?

If you can login to the Track & Trace, click on Accounts and you can change the password yourself.

If you cannot login to the Track & Trace, e-mail requesting a password change.

Include as much of the following as you can:

Your Minimax Account # or a ProBill # where you are paying for the Order
Full Name of Company
Full Address of Company

I’ve forgotten my username and/or password.Marek Hlavenka2016-11-01T13:33:01-05:00

I’ve forgotten my username and/or password.

E-mail requesting this information

Include as much of the following as you can:

Your Minimax Account # or a ProBill # where you are paying for the Order
Full Name of Company
Full Address of Company

How do I get an account for Track & Trace?Marek Hlavenka2016-11-01T13:31:10-05:00

How do I get an account for Track & Trace?

E-mail requesting an account.

Include as much of the following as you can:

Your Minimax Account # or a ProBill # where you are paying for the Order
Full Name of Company
Full Address of Company
Preferred Login Name ( or we can create one for you )
Preferred Password ( or we can create one for you )

I want to contact the closest service center.Marek Hlavenka2016-11-01T13:29:00-05:00

I want to contact the closest service center.

Please go to our Grouping Points List in the Tools menu and find the Service Center closest to you.

Contact information for each Service Center is also included in the Tools menu.

Who do I contact about technical issues with the minimaxexpress.com website?Marek Hlavenka2016-11-01T13:25:27-05:00