Frequently Asked Questions
Yes, e-mail requesting E-mail Notifications
Include as much of the following as you can:
- Your Minimax Account # or a ProBill # where you are paying for the Order
- Full Name of Company
- Full Address of Company
- E-mail address you want the Notifications sent to.
It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address.
Which E-mail Notifications you want? The following E-mail Notifications are possible:
Order Booked | When we enter the Order in our system |
Pickup Notification | When the Order is picked up and in our truck |
Out For Delivery | On our truck to be delivered |
Delivery Notification | When the Order is Delivered |
Delivery Appointment Change | When the Delivery Appointment is created or changed |
Yes, e-mail requesting your invoices be e-mailed to you
Include as much of the following as you can:
- Your Minimax Account # or a ProBill # where you are paying for the Order
- Full Name of Company
- Full Address of Company
- E-mail address you want the invoices sent to.
- It can only go to 1 e-mail address so you may need to ask your IT Department to create an E-mail Distribution List if it needs to go to more than 1 e-mail address.
At this time, only the company paying for the order can track the order.
This is going to change in the future, but we have no ETA as of yet.
- AVL
- Available
- Order is in our system but we have not assigned it to a driver
- DPU
- Dispatched for Pick Up
- Assigned to a driver to be Picked Up
- DOC
- Docked at 1 of our Terminals
- OFD
- Out For Delivery
- On a truck to be delivered
- DEL
- Delivered
Yes, but only 1 can be logged in at the same time.
The last person logged in will kick the previous one out of Track & Trace.
You can create additional Accounts by clicking on the accounts button and creating more accounts there.
If you can login to the Track & Trace, click on Accounts and you can change the password yourself.
If you cannot login to the Track & Trace, e-mail requesting a password change.
Include as much of the following as you can:
- Your Minimax Account # or a ProBill # where you are paying for the Order
- Full Name of Company
- Full Address of Company
Please go to our Grouping Points List in the Tools menu and find the Service Center closest to you.
Contact information for each Service Center is also included in the Tools menu.